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Saturday, March 5 • 10:30am - 11:30am
World Class Technical Support Management LIMITED

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Tech Strand-Managing ‘world class' technical support in your school or district is critical. Managing it well is the difference between success and the ‘same-old, same-old.' Anything less than a ‘best practice' approach is just that, less. This session introduces advanced components of FITS 2.0. FITS 2.0 is the updated ‘Framework for ICT Technical Support' implementation of technical support ‘best practices' that was developed in the UK and is now used in Europe and Australia. The presentation includes an introduction to resources and tools that are freely available to help improve the quality of technical support management. The concepts are suited to administrators or managers that are looking to make a difference. The principles of FITS mirror those of ITIL (Information Technology Infrastructure Library), the widely used standard for business and industry. Although FITS was designed for use in education, the home of ‘do more, with less.' Remember, one FITS sizes all!


Saturday March 5, 2011 10:30am - 11:30am MST
  Session, 7th Session

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